Widerrufsrecht
Returns & Exchanges
At Beorah, we want you to feel confident with every purchase.
If your item isn't quite right, we're here to help.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible, items must be unworn, unwashed, with original tags attached, and returned in their original packaging.
To begin the process, please contact our support team at:
Our team will review your request and provide the next steps if your return is eligible.
Please note that returns sent without prior authorization may not be accepted.
Need a Different Size?
Finding the perfect fit is important to us.
If your item doesn't fit as expected, we highly encourage exchanges whenever possible. Our team will gladly help you find the right size and ensure a smoother experience than placing a completely new order.
In many cases, an exchange or store credit can be processed faster than a refund request.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery.
We'll review the issue and work quickly to provide an appropriate solution.
Non-Returnable Items
For hygiene and quality assurance reasons, certain items may not be eligible for return.
The following items cannot be returned:
• Final Sale items
• Gift cards
• Personalized or custom-made products
• Items showing signs of wear, use, washing, or alteration
If you're unsure whether your item qualifies, please contact our support team before submitting a return request.
European Union Customers
For orders delivered within the European Union, customers have the right to request a return within 14 days of receiving their order in accordance with applicable consumer protection laws.
Returned items must meet the same eligibility requirements outlined above.
Refunds
Once your return is received and inspected, we'll notify you of the outcome.
If approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact:
Need Assistance?
Questions about sizing, exchanges, returns, or store credit?
Our support team is happy to help.
Average response time: 24–48 hours.